You should not have to argue about a disconnected phone or a wrong-state record. Send the lead ID. We verify. You get a replacement or credit.
Report the issue within 72 hours with the lead ID and outcome. We verify against the delivery and consent record. Valid claims are replaced or credited within one business day.
Email the lead ID and reason.
We check phone, duplicate status, routing, and consent.
You receive a new lead or account credit.